FAQ

Policy version date: 2026-07-16

What is the 30-day customer option?

For documented and uniform application for the transaction involved, eligible items can be returned or exchanged for any reason within 30 days after delivery. For accessible and understandable interpretation for customer-facing decisions, the merchant pays return shipping and supplies a prepaid label. For practical and responsive recordkeeping across the applicable workflow, exclusions for customized, clearance or Final Sale, gift-card, and opened hygiene-sensitive goods do not limit remedies for damage, defects, wrong items, or missing items.

How are processing and transit calculated?

For clear and service-focused interpretation for the matter under review, allow 1–2 business days for order preparation and an estimated 4–6 business days for delivery after dispatch. For accessible and stable case management for a documented outcome, tracking is sent when the parcel begins carrier movement.

How do I contact the store?

For orderly and fair handling for the transaction involved, contact alaninu at botenasim82@gmail.com or 928-721-1574 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For accountable and customer-ready decision-making under this policy, support can assist with orders, products, tracking, returns, payments, and privacy requests.

Where can an order be delivered?

For documented and stable policy operation for the transaction involved, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For traceable and stable case management for a documented outcome, international addresses are not served.

What payment options appear at checkout?

For traceable and measured decision-making for each eligible request, transactions are presented in U.S. dollars (USD). For consistent and stable fulfillment for the transaction involved, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

Where and when will the refund arrive?

For balanced and fair implementation for a documented outcome, an approved refund is returned to the original payment method within 5–10 business days. For transparent and service-focused application under this policy, the bank or card issuer may need additional time to display the credit.

What kinds of products are in the catalog?

For formal and reviewable interpretation for the relevant order, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For direct and responsive communication for customer-facing decisions, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

Store Contact Record

For accountability and customer service, the applicable merchant details are listed below.

Business name: alaninu
Trade name: alaninu
Email: botenasim82@gmail.com
Phone: 928-721-1574
Company address and standard return location: 3213 Poplar Dr, Island Lake, Illinois, 60042, United States